AI Chatbot · Live Chat · Support SaaS

AI automation meets real human support.

Onyx Assist is a complete SaaS based AI chatbot, live customer support, lead capture. Train AI on your own knowledge, embed a beautiful chat widget anywhere, monitor visitors in real time, and take over conversations from one centralized inbox.

Launch Your Support SaaS Explore Features
Works with your stack
OpenAI Anthropic Gemini Groq Mistral DeepSeek xAI Cohere
Core Features

Every tool your team needs to automate support and convert leads.

From AI chatbots and knowledge training to live visitor monitoring, human handoff, and agent collaboration; packaged inside one responsive platform.

AI Chatbots

Create chatbots with custom personas, greetings, and starter questions that answer visitors instantly using trained knowledge.

Knowledge Training

Train each chatbot with documents, Q&A pairs, free text, structured answers, and related follow-up sub-questions.

Smart Answers

Structured question-and-answer flows with related follow-ups for more guided, natural customer conversations.

Optional Vector Search

Use Qdrant embeddings for smarter semantic knowledge retrieval and more accurate AI answers.

Embeddable Widget

Add Onyx Assist to any website with a single script tag — persistent sessions, typing indicators, timestamps, and domain restrictions.

Pre-chat Form Builder

Build customizable forms that collect names, emails, phone numbers, company info, and custom fields before conversations begin.

Live Visitor Monitoring

See active website visitors and ongoing conversations in real time from your support workspace.

Live Inbox & Handoff

When AI can't answer or a human is needed, agents take over from one centralized support inbox.

Agent Whisper

Send private internal messages between support agents that stay completely hidden from visitors.

Proactive Chat

Agents can start new conversations with visitors for proactive sales, onboarding, and customer assistance.

Realtime Notifications

Instant conversation updates and sound alerts for incoming support activity via Pusher or polling fallback.

Multi-Provider AI & REST API

Configure OpenAI, Anthropic, Gemini, Groq, Mistral, DeepSeek, xAI, Cohere and more directly from the admin panel; no code editing. Plus a Sanctum-secured REST API with interactive Swagger documentation for integrations and mobile apps.

How it Works

From setup to conversion in four steps.

A simple, guided flow that takes your subscribers from chatbot creation to qualified leads.

Create Your Chatbot

Configure the persona, greeting, behavior, and starter questions.

Train Your Knowledge

Add documents, Q&A pairs, free text, Smart Answers, and sub-questions.

Embed Anywhere

Add the widget to any website with a simple script tag and optional pre-chat form.

Convert & Collaborate

Monitor visitors, whisper internally, take over when needed, and capture leads.

SaaS Architecture

Turn Onyx Assist into your own AI support SaaS.

Onyx Assist includes the business infrastructure required to launch and operate a subscription-based AI customer support platform — plan restrictions, billing, team accounts, and payment gateways included.

  • Subscription pricing plans
  • Team & staff accounts
  • 6+ payment gateways
  • Payments & refunds
  • Plan-based restrictions
  • Multi-currency support
  • Admin-managed plans
  • Transaction history
Support Bot12 agents · 4 teams
AI Active
Visitor Monitoring248 active right now
Live
Agent WhisperInternal only · hidden from visitor
Private
Payments & RefundsStripe · PayPal · Razorpay
Healthy
Pricing

Simple plans for every business model.

SaaS entrepreneurs, agencies, e-commerce, support teams, sales teams, and knowledge-based businesses.

Starter

For individual chatbot owners getting started with AI support.

NPR 1000/mo
Billed monthly
  • 1 AI chatbot
  • Knowledge training
  • Embeddable widget
  • Pre-chat lead capture
  • Live visitor monitoring
Choose Starter

Growth

For growing teams that need human handoff and collaboration.

NPR 5000/mo
Billed monthly
  • Unlimited chatbots
  • Smart Answers & sub-questions
  • Team & agent management
  • Agent Whisper collaboration
  • Proactive chat initiation
  • Realtime notifications
Choose Growth

Scale

For agencies and SaaS businesses running multi-tenant support.

NPR 20,000/mo
Billed monthly
  • Everything in Growth
  • Optional vector search (Qdrant)
  • Multi-provider AI configuration
  • REST API + Swagger access
  • Plan-based restrictions
  • Priority support
Choose Scale
FAQ

Questions, answered.

Yes. Onyx Assist can be installed on your premise. You deploy it on your own infrastructure and retain full control over data, AI providers, and configuration.

OpenAI, Anthropic, Gemini, Groq, Mistral, DeepSeek, xAI, Cohere, and more — all configurable with API keys and default providers directly from the admin panel without editing code.

Absolutely. When AI cannot answer or human assistance is needed, agents can take over from the centralized support inbox. Agent Whisper lets teammates collaborate privately without exposing internal messages to customers.

Yes. Subscribers can add support agents and staff accounts to collaborate from a shared conversation workspace, with organized access and permissions.

Get Started

Ready to launch your AI support Assitant?

Deploy an intelligent support assistant for your company, provide AI-powered service for clients; Onyx Assist is the ready-made foundation.

Start Now Request Customization